Camovue cloud plan can be renewed at any time. Renewing your Camovue cloud plan is simple and hassle-free. Just follow the steps in the Reolink App or web browser to ensure uninterrupted access to your cloud services. This article will introduce three methods for renewing Camovue cloud subscription plans:
Note: For users accessing via the Camovue App, since the operation process is the same as on the Camovue website, you may first refer to the website instructions. Then, scroll to the bottom of the page to find the Cloud Plan entry for the Camovue App.
Method 1. Manual Renewal of Camovue Cloud Plan
Step 1. Access Camovue Account: Camovue Cloud: A Safer Place for Your Recordings
Step 2. Go to the Cloud Dashboard interface, click on the camera to enter its cloud information interface.
Step 3. Click three-dot icon, click Renew plan and follow the instructions to renew the cloud plan.
Method 2. Automatic Renewal of Camovue Cloud Plan
1. Automatic Renewal Important Notes
Auto-Renewal Support:
- The cloud plan supports auto-renewal, which can be enabled only while the plan is still valid.
- The add-on data plan does not support auto-renewal.
Auto-Renewal Billing:
For cloud plans, auto-renewal can be activated either during the purchase process or while the plan is active. Once enabled:
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The plan will automatically renew before the current period ends, renewing for one billing cycle at a time. For example:
If you purchase Plan A for 3 cycles, it will automatically renew at the start of the 4th cycle, with each renewal lasting one billing cycle (For monthly cloud plans, the renewal cycle is once a month.) -
Renewal charges may vary due to changes in tax rates:
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For countries like the EU and AU, where taxes are included in the price:
Actual charge = Plan price. -
For countries like the US and CA, where taxes are added separately:
Actual charge = Plan price + sales tax (based on your local tax rate, which may vary).
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For auto-renewing plans, the system will attempt to charge you before the plan expires. If the first payment attempt fails, it will retry once. If both attempts fail, the system will stop retrying and send you a notification about the payment failure. If you wish to continue using the service, you will need to manually renew. After a successful renewal, the system will automatically renew the plan before the next billing cycle expires.
Auto-Renewal Management:
- When auto-renewal is enabled, your payment method will be saved in "My Payment," and you can manage it at any time.
- You can disable auto-renewal at any time by logging into the cloud dashboard. If you disable it and wish to continue using the cloud service in the next period, you will need to manually renew your plan.
- If the plan expires (or is canceled), the "auto-renewal" will be automatically turned off.
2. Automatic Renewal Instruction
Step 1. Go to the Cloud Dashboard interface, click on one camera to enter its cloud information interface.
Step 2. Click Show More, enable the Auto-renewal feature, finished. The auto-renewal settings have been successfully completed.
Method 3. Bulk Renewal of Camovue Cloud Plan
Cameras that support bulk renewal must meet the following conditions:
- The subscription plans must be applicable to the same country/region (selected during initial subscription).
- The subscription plans must be paid in the same currency.
- The subscription plans must not have auto-renewal enabled.
Once you select one camera, the system will automatically filter and display other devices that meet these conditions for you to choose from. If your cameras do not support bulk renewal, after selecting bulk renewal, no cameras will be available for you to choose.
Here are the steps to bulk update the cloud subscription plans for cameras:
Step 1: Select the eligible cameras for bulk cloud subscription update.
1. Go to the Cloud Dashboard interface, click on Batch Processing, and filter out the suitable subscription plans.
2. Select one camera, and the system will automatically filter and display other cameras with subscription plans from the same country and currency.
Step 2: Renew the cloud subscription plans.
Select the cameras you wish to bulk renew the cloud subscription for, click Renew Plan, and enter the corresponding Billing Address, then follow the instructions on the website to complete the subscription.
The above steps are the same on the Camovue App, so only the Cloud Plan entry for the Camovue App is provided here: Open Reolink App, tap the > button.
By following these simple steps, you can easily manage and renew your Camovue cloud plan to ensure uninterrupted service. If you have any questions or need further assistance, please click "Submit a Request" below to contact Camovue Support.
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