If your Camovue camera is not registering on the network, follow these troubleshooting steps to identify and resolve the issue. These steps will help ensure that your camera connects to the network successfully.
Symptoms of Camovue Cameras Not Registered on the Network
When initially setting up the camera, powering it on, or resetting it, you hear the voice prompt: "Not registered on the network, please activate your SIM card and check the signal strength" This indicates that the camera fails to register to the operator network.
Troubleshooting Steps for Fixing Camovue Cameras Not Registered on the Network Issue
Step 1: Ensure that your SIM card is activated.
For Camovue SIM cards, make sure you have subscribed to the Camovue Cloud plan for your camera.
For other SIM cards, check with the carrier to confirm if the SIM card is activated.
Step 2: Ensure that the camera is in a location with good signal.
The signal might be weak in the current position. Move the camera to a location with a better signal.
Step 3: Ensure that you're using the correct version.
Cameras are region-specific: US, EU, and AU versions. Since 4G frequency bands differ between regions, make sure you're using the correct version in your area. For example, using a US version camera in the EU or AU region can cause this issue.
If the problem persists after following the troubleshooting steps, please click "Submit a Request" to contact Camovue Support for further assistance. Provide detailed information about the steps you've tried to help resolve the issue quickly.
Comments
0 comments
Article is closed for comments.