If your camera is showing an "Offline" status or failing to load live view, there may be power, data, or signal-related issues. This guide provides step-by-step troubleshooting to help diagnose and resolve the problem effectively.
Symptoms of Camovue Camera Offline
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The camera displays an "Offline" status.
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Live view fails.
Troubleshooting Steps for Fixing Camovue Camera Offline Issue
1. Check if the Camera Has Power
Verify the camera’s power status by checking the battery level in the Reolink App or observing the PWR indicator light inside the camera. If the light is off, please check the following:
- Make sure the power switch is turned on.
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For cameras using replaceable battery: Try replacing the battery and test again.
2. Check if the Data Plan is Active and Sufficient
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For Camovue SIM card users: Open the Reolink App to check if the data plan is still active and has sufficient data. If the plan has expired or data is insufficient, renew the plan or purchase add-on data.
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For non-Camovue SIM card users: Contact your sim card provider to confirm data availability. If possible, insert the SIM card into a mobile phone to check if it can connect to the internet.
3. Ensure a Strong Signal Connection
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Check the signal strength in the app. Also, observe the Signal Indication light inside the camera:
- Yellow solid light indicates a weak signal.
- Red solid light indicates no signal.
- If the signal is weak or unavailable, move the camera to a location with a stronger signal or insert the SIM card into a mobile phone and test at the camera’s location.
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Ensure the camera’s external antennas are securely tightened and positioned upright.
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If using a non-Camovue SIM card, consider switching to a Camovue SIM card for compatibility and stability testing.
Following these steps should help diagnose and resolve the camera offline issue. If the problem persists, click "Submit a Request" to reach out to Camovue Support for further assistance.
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