Common Payment Issues on Camovue and How to Resolve

Purchasing on Camovue's official website is designed to be a seamless experience. However, sometimes payment issues may arise due to browser settings, payment provider restrictions, or bank security policies. This guide addresses common payment problems and provides solutions to help you complete your transaction.

Issue 1: Cannot Find the "Pay with Debit or Credit Card" Option After Clicking the PayPal Button

If you are unable to find the option to pay with a debit or credit card through PayPal after clicking the "PayPal" button on the checkout page, try the following:

1. Clear your browser’s cache and history, then attempt the payment again.
2. Try using a different device, such as your phone, to see if the option appears.
3. If the issue persists, contact your local PayPal support team. PayPal’s risk management policies may restrict this option in certain countries or regions.

Issue 2: Payment Failed After Entering Card Details

If your payment fails after providing your card details, consider these solutions:

1. Check your balance to ensure you have sufficient funds.
2. Try a different card if the first transaction attempt is unsuccessful.
3. Update your browser to the latest version, as outdated browsers may cause compatibility issues.
4. If none of the above steps work, contact your bank’s support team for further assistance.

Issue 3: "Something Went Wrong" Error Message Appears

If you receive an error message stating, “Something went wrong. We’ll take you back to checkout so you can try again,” it may be due to:

1. Incorrect details such as card number, billing address, or an expired card. Double-check your information before retrying.
2. Payment risk control triggers, which may block the transaction. Click "Try Again" or use an alternative payment method such as PayPal or Google Pay (Buy with GPay).

Issue 4: Payment Declined by Your Bank

Your bank may decline the transaction due to its internal security measures. This can happen if:

• The transaction appears unusual based on your past spending patterns.
• The bank's fraud detection system mistakenly flags the purchase as suspicious.

For instance, if an online shopper who has been purchasing in New York suddenly makes a transaction in Bangkok, Thailand, it can easily trigger risk controls and lead to a chargeback.
To resolve this issue, you can:

1. Contact your bank to verify and approve the transaction.
2. Try using a different card or payment method.

If you encounter any payment difficulties on Camovue, don’t worry! Most issues can be resolved by clearing your browser cache, using a different device, or contacting your bank or PayPal support. Should you need further assistance, simply click "Submit a Request" below to get in touch with Camovue Support.