Camovue Warranty and Return Policy Guide

To help you better understand Camovue's product warranty and return policies, we have compiled a guide addressing common after-sales questions and solutions. The following content covers the warranty period, scope of coverage, refund, and replacement policies to ensure you can smoothly manage after-sales matters. For more detailed information, please visit: Camovue Warranty and Return Policy.

1. Warranty Period

Camovue offers a 2-year limited warranty on all new Camovue branded products and a 1-year warranty on Camovue Certified Refurbished Products. If you register your new or refurbished device for an extended warranty within the warranty period, you will receive an additional 6 months of coverage for free.

How to Register Camovue Products and Get Extra 6-Month Warranty

(1) The warranty period starts from the actual purchase date as indicated on the receipt or invoice.

(2) Replacement products will be warranted for the remainder of the original warranty or for 90 days from the date of replacement, whichever is longer.

(3) This warranty applies only to products purchased through authorized Camovue channels, including Camovue's official online store, authorized agents, distributors, retailers, and offline stores.

(4) For products purchased from unauthorized third parties, please contact the third party for warranty service.

(5) For products that have reached end-of-life, Camovue will provide software support, including security updates, for at least 2 additional years from the EOL date.

2. Scope of Warranty

2.1 Refunds

Requests for refunds must meet the following criteria:

(1) Requests are made within 30 days from the date of purchase.

(2) Refunds are only available for purchases made directly through Camovue’s official online store. For purchases made through Camovue authorized agents, distributors, retailers, or offline stores such as Costco and Sam's Club, or other third-party channels, please contact the original purchase channel or seller for refunds.

(3) For refunds requested due to personal reasons, you are responsible for the return shipping costs.

(4) For refunds requested due to DOA (Dead on Arrival) or product quality issues, Camovue will bear the return shipping costs. However, Camovue will not cover international return shipping costs incurred due to personal reasons.

(5) Returns must include all products and accessories and be sent with a trackable shipping method; otherwise, they will not be accepted for refund.

(6) Camovue will process the refund only after receiving the returned items. Any additional costs incurred will be deducted from the refund.

(7) Refunds are not available for refurbished products.

2.2 Replacements

Within the warranty period, if a product malfunctions, you may return the defective product, and Camovue will supply a replacement.

(1) For products purchased from Camovue authorized agents, distributors, retailers, or third-party channels, please contact the original purchase channel or seller for replacements.

(2) For replacement requests due to quality issues made within 30 days of purchase, Camovue will cover both-way shipping costs. If the request is made due to personal reasons, you are responsible for the return shipping costs to Camovue, while Camovue will cover the shipping costs for the replacement.

(3) For replacement requests due to quality issues made after 30 days of purchase, you are responsible for the return shipping costs to Camovue, while Camovue will cover the shipping costs for the replacement. If the request is made due to personal reasons, you are responsible for both-way shipping costs.

Additional Notes

(1) For DOA or quality issues within 30 days of purchase, Camovue will provide a shipping label for the return (the product must be shipped back within 15 days after obtaining the label), or you can initially pay for the shipping costs and Camovue will refund the shipping fee upon receipt. The maximum refundable shipping cost may vary based on the product's value; please contact Camovue support for details.

(2) Returned products do not support collect shipments and cannot be personally delivered to the Camovue warehouse.

(3) Before returning the product, please remove the SIM card, microSD card, HDD, or format the storage media in the device. Camovue is not responsible for any data loss resulting from this, and the warehouse will not return these components.

(4) All returned products will be inspected. Incorrectly returned items or personal belongings will not qualify for return or exchange services and will not be sent back by the warehouse.

By understanding the above warranty and return policies, you can handle Camovue product after-sales services more efficiently. Please ensure you register your product after purchase to enjoy an additional 6-month extended warranty. For any issues or additional support, feel free to click "Submit a Request" below to reach out to Camovue Support.