Introduction to Camovue SIM Card – Camovue

In this article, we will address key questions to help you understand what Camovue SIM card is and how to effectively use the Camovue SIM card.

1. What is the Camovue SIM card?

The Camovue camera package includes a SIM card, which provides network connectivity for Camovue 4G camera. It automatically selects the carrier with the strongest signal for connection.

2. Which carriers are supported by the Camovue SIM card?

Camovue SIM card is compatible with major carriers.

3. How to use/activate the Camovue SIM card?

Insert the SIM card into a Camovue 4G camera, scan the camera's QR code to add the camera, and follow the instructions to purchase a cloud plan with SIM data. After purchasing, the SIM card will be associated with the camera, and you can use the data included in the cloud plan for that camera.

4. How to suspend the Camovue SIM card?

The Camovue SIM card will automatically be suspended when:

The associated camera's cloud plan is canceled.
The cloud plan expires.
The SIM data included in the cloud plan is used up.

5. How to add data to the SIM card

6. Can I swap Camovue SIM cards?

It is not recommended, as it may cause confusion in the SIM card and camera pairing, leading to data being mixed up or the card being unusable.

7. The SIM card is not working, and there is no network connection.

If your Camovue SIM card isn't working and you're unable to connect to the internet, please make sure of the following:

The Camera's current plan includes SIM data and is active. Ensure that the camera's current subscription plan includes SIM data and that the plan is still within its valid period.
Valid and available add-on plans on your camera. Check that the camera has fewer than 10 unused add-on plans, and these add-ons are still within their valid period.
The camera and SIM card are properly linked. Confirm that the camera and SIM card are still properly associated with each other (i.e., no SIM card has been swapped).

If all these conditions are met and you're still unable to connect, please try the following suggestions:

Check if the country selected during the cloud plan purchase matches the country where the SIM card is currently located.
Verify if the camera is in an area with poor network coverage. Try moving the camera to a location with better signal and try again.

8. What to do if data is used up?

Purchase an add-on data plan to add more data.

9. Why can’t I buy a SIM data plan when the SIM card is inserted?

Check whether the camera's current plan includes SIM data.
If not, click "+" in the Camovue App to re-scan camera's QR code/input camera's UID and go through the initialization process (Note: You do not need to delete the camera from the App). After that, go to the plan purchase page and choose to switch the existing plan to one that includes data.

10. Why can’t I buy an add-on data plan?

The following conditions must be met for the camera to purchase an add-on plan:

The camera's current plan must include SIM data, and the plan must be valid.
The camera must have fewer than 10 unused and valid add-on plans.

If you meet the above conditions but still cannot purchase an add-on plan, please reach out to our support team for further assistance.

11. Important notes on data usage

When a Camovue SIM card is inserted into a camera A and you purchase a plan that includes SIM data, the camera A will be associated with the SIM card 1. If card 1 is moved to another Camovue camera B, it will use the data from camera A’s plan. Therefore, the data usage shown in camera A’s data usage details will reflect the data usage of camera B, while camera B’s data usage details will not show any usage.

In summary, through this article, you can learn how to use and manage your Camovue SIM card. If you encounter any problems or require further help, simply click "Submit a Request" below to get in touch with Camovue Support.