How to Change Product in My Camovue Order? – Camovue

If you've placed an order on Camovue and need to change the product before it ships, we're here to assist you! We understand that sometimes preferences or needs change after placing an order, and we’re happy to help. Please follow the steps below to request a product change.

Step 1: Contact Support Within One Business Day

To ensure that your request is processed before your order is dispatched, please contact Camovue Support within one business day of placing your order. Provide us with the details of the product you’d like to exchange, and we’ll assist you promptly.

Step 2: Provide the Necessary Information

When contacting Support, please include the following details:

Order ID: How to Find My Camovue Order ID?
Product Change Request: Specify the product you want to change and the replacement you prefer.

Step 3: Price Differences

Please note that the price difference between the original product and the new one will be handled in the following ways:

If the new product costs more than the original product: You will be required to pay the difference. We will provide payment instructions for the additional amount.
If the new product costs less than the original product: We will refund you the price difference based on your original purchase.

Step 4: Await Shipment Processing

Once the product change is confirmed, we will update your order and process it for shipment within 48 business hours.

Should you have any inquiries or require further assistance, please click on "Submit a Request" below to contact our Camovue Support team.